RightShip is the world’s biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices.

Customer Success Manager, Enterprise

Reporting to the Head of Customer Success, the Customer Success Manager, Enterprise (CSM, Ent) manages a portfolio of customer accounts and is responsible for driving customer value realisation, engagement and retention across the RightShip product suite.

Major Responsibilities

Customer Onboarding and Implementation

• Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite of products and services.
• Coordinate onboarding activities including account enablement, configuration, training and early adoption support.
• Guide customers through key product capabilities and ensure alignment between customer objectives and the value delivered by R...