This role is responsible for ensuring that our clients experience consistent, high-quality technical support aligned to SLAs and business outcomes. Working closely with Customer Success Architects, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience.

This role acts as the operational owner of the client support journey. Ensuring clarity, consistency, and excellence in service delivery.

What you will deliver

In your first 6 to 12 months, you will:

• Own the operational support experience for assigned customers, acting as their single point of contact and ensuring continuity from onboarding onwards
• Build trusted relationships, lead service reviews and resolve escalations to keep service delivery stable and aligned to expectations
• Track and report on SLA, KPI and customer satisfaction performance, providing clear insight and ...