Identify key customers in the EMEA region to deliver CSM services to, inducing identifying top ARR customers, and prospecting with sales and partner teams to establish relationships with new end users

Execute on established strategies to maximize business and product value while focusing on the customer relationship and delivering successful outcomes across portfolio of assigned accounts

Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy

Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value

Guide the use and improvement of key systems and deliverables, including success plans, customer health scorecards, and business review presentations

Identify customer requirements, uncover roadblocks, and demonstrate strong account managem...