Position Overview
Your Role
:
The Customer Success Manager (CSM) will be a trusted adviser to our key customers. This person will be responsible for developing and maintaining customer relationships through effective adoption of our software to achieve customer retention, renewals, and upsell goals while ensuring a best-in-class customer experience.
The ideal candidate should have the following skills:
Strong customer service skills and the ability to manage customers during escalations.Ability to identify and drive business outcomes based on the customer’s use case and business priorities.Demonstrated ability to make data-driven decisions to drive product and service performance.A good understanding of IT technologies, including databases, networking, and security.Ability to build and sustain relationships with key customer stakeholders.Project management, risk management, critical thinking, and problem-solving ...