Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.
Deliver added value services through our offerings to increase product value and adoption
Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales.
Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention.
Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The “why” behind their investment/engagement)
Be able to develop and provide virtual (semi-annual/quarterly) business reviews with C-level ex...