Flexible Work, Better Balance
Job Description:
We're hiring for a Customer Success Manager (CSM) at Pluralsight. In this role, you will work to engage, retain, and enable our customers to fully utilize our platform to achieve their desired business outcomes. As a successful CSM, you will build memorable client relationships and show ability to achieve trusted adviser status in the customers’ minds. You'll work closely with account executives to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets.
Who you’re committed to being:
A Strategic Growth Partner: You are committed to driving the Pluralsight Client Engagement Model forward, ensuring that every interaction results in mutual success and long-term value for both the customer and the business.
An Accountable Lifecycle Owner: You take full ownership of your portfolio from onboarding to renewal, proactively anticipating needs and mitigating risks to ...