Position Overview
What you'll do
The Customer Success Manager will be the primary point of contact to some of Planisware’s most valued and high-profile customers. He/She will be accountable for overall customer satisfaction and accountable for meeting annual quota targets through acquiring additional revenue streams and inhibiting churn.
Responsabilities:
Responsible for managing assigned accounts as the face of the organization to clientsDevelop and nurture trusted advisor relationships with key customer stakeholders and executive sponsors. Work with customer teams including project management offices, process owners, trainers, change management teams, business sponsors and other key stakeholders to ensure they are using Planisware to its fullestIn collaboration with each customer, develop Planisware roadmap for both short- and long-term usage; obtain buy-in with customer. Responsible for execution of roadmap