About The Role Grade Level (for internal use): 10 The Team Our dedicated Customer Success team is at the forefront of client engagement, driving adoption and satisfaction for our Visible Alpha and Capital IQ Solutions across the ASEAN region. This highly collaborative team partners closely with Marketing, Product, Account Management, and Sales to deliver proactive initiatives that maximize client value and foster long-term partnerships. Responsibilities And Impact Lead targeted engagement campaigns to drive product usage and adoption across Visible Alpha and Capital IQ Solutions. Develop deep platform expertise and deliver tailored training (virtual/in-person) to clients, ensuring alignment with their evolving needs. Articulate the integrated value proposition of Visible Alpha and Capital IQ Pro, demonstrating how combined platforms address client needs and enhance workflow efficiency. Cultivate robust relationships with key client stakeholders, identifying opportunities for platform u...