Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimize operations through advanced analytics and domain expertise.

We are looking for a Customer Success Manager (CSM) to act as a trusted partner to our customers in Oman, driving adoption and ensuring measurable business outcomes from UptimeAI’s platform.

This role focuses on bridging operations, data, and decision‑making—enabling customers to translate insights into actions that improve reliability, efficiency, and cost outcomes.

Work Structure is Hybrid, however, the role involves regular on‑site engagement with customers across key industrial locations in Oman, including Muscat (Qurum) and Sohar, and may require travel between these locations as part of ongoing customer support and collaboration.