Drive customer success as an Implementation Manager with Knak. In this pivotal role, you will lead new customers from onboarding to go-live, ensuring measurable outcomes and adoption.
In the Customer Success team, you will take ownership of the implementation process, serving as the primary point of contact for new clients. Your expertise will guide them through best practices to maximize their use of our platform. Moreover, you will collaborate with various Knak stakeholders to achieve successful project completions while monitoring key performance indicators.
Key Responsibilities:
• Lead onboarding for new customers from kickoff through go-live
• Provide industry expertise and best practices to clients
• Collaborate with internal teams to ensure project success
• Report on implementation KPIs and customer satisfaction
• Utilize AI tools to enhance customer outcomes
Requirements:
• 3 years in Customer Success or Implementations
• Demonstrated project mana...