Job Title: Customer Success Associate
Type: Full Time
Experience - 0-2 years
About Company
ZARTHI is a technology service provider that acts as a catalyst for businesses. We have established relationships with companies and organizations such as Haldirams, Thirdwave Coffee, m-Pocket, UNICEF, and UNDP. Beyond providing technology support, we also specialize in cloud management. Our offerings span over 25 practices, including
Product, UI/UX, Infrastructure, SRE, Dev Ops, Application, Data, and AI. The technologies we support include Java, React, Flutter, Python, Io T, Big Query, Data Lake, and more.
About the Job Role:
We are seeking a dedicated and data-driven Customer Success Associate to join our team. In this role, you will focus on
improving the overall customer experience by managing key performance indicators (KPIs) such as
Sentiment Analytics, Engagement Scores, and Request Completion SLAs. You will conduct regular Business Reviews
and Check-ins with...