(Working Hours/Timing: 9:30 AM to 6:30 PM) - 5 days
Salary range up to 5 LPA based on current salary and experience
Customer Project Management
• Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.
• Completing the Discovery phase.
• Coordinating with the customers and the internal teams to complete the project in a timely manner
• Creating Project Plans and sending regular reports to the customers
Customer Service
• Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support
• Ensuring we provide solution within an optimal time frame
• Logging all activities against the customer account/cases
• Ensuring service is paid for
• Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future
• Creating/Modifying Crystal reports
Training
• Planning, packaging and deli...