Introduction

As a Customer Success Engineer, you will design viable client solutions by leveraging current IBM Automation product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of IBM products to accelerate client value.

Your Role and Responsibilities

Your primary responsibilities will include:

• Design Client Solutions: Design viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points through technical accelerators such as demonstrations, POTs, POCs, POVs, workshops, solution design, and MVPs.
• Drive Customer Value: Drive customer value by activating entitlements, finding sponsors, conducting use‑case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop Success Plans: Develop a success plan tha...