Job Title: Customer Success Director
Location: Hyderabad / Karachi

Job Type: Permanent
Employment Type: Full-Time

About BlinkSwag: BlinkSwag is a leading provider of branded merchandise, offering customized swag solutions for businesses. We specialize in creating high-quality promotional products that enhance brand visibility and engagement.

Job Summary: BlinkSwag is looking for a Customer Success Director to lead the Customer Success team and own the customer experience after the demo and sales handoff. This role will be responsible for making sure customers are onboarded smoothly, accounts are actively managed, customer issues are resolved quickly, and growth opportunities are identified within existing accounts. The Customer Success Director will work closely with Sales, Operations, Fulfillment, Sourcing, and Finance to ensure customer programs are delivered successfully.

Key Responsibilities

• Lead and manage the Customer ...