PURPOSE
The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience with GlobalTranz. The Customer Success Coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensure all account activities are in accordance with established standard operating procedure for their assigned account
- Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logístically feasible for success