Customer Success Agent | German C2

Eindhoven, reference 2026-00334

Job description

As a Customer Success Agent, you act as the primary contact for the German real estate agents. You assist them with their day-to-day activities, respond to questions about ongoing projects, provide guidance on products, and ensure they receive timely, knowledgeable, and solution-focused support.

 Support with booking and coordinating appointments with our photographers

 Advise clients on additional products such as video and 360° tours

 Handle adjustments and changes to existing orders

 Answer client questions about the completion and delivery of image materials

 Proactively think along with clients about the best way to present and market their properties

 Follow up on warm leads generated by marketing or account managers

 Contact interested real estate agents by phone, prepare and send...