Join eShepherd as a Customer Success Agent, focusing on supporting Canadian farmers in both English and French. Your role will be central to driving their success with our advanced platform in agricultural settings.
This position is vital for ensuring customers are fully onboarded and empowered to maximize our platform's benefits. You'll foster relationships with agriculture producers, provide vital training, and offer continuous support, all while feeding insights to our product teams. Engaging with teams across various countries will also enrich your international experience.
Key Responsibilities:
• Oversee onboarding and setup for users in both languages
• Establish trusted long-term connections with farmers
• Deliver ongoing product education and support
• Monitor usage and advocate for customer retention
• Collect feedback for product enhancements
Requirements:
• Experience in customer success or technical support
• Bilingual English and French commun...