The Opportunity

Customer Success Manager’s engagement kicks in SMB Accounts post-sales of Adobe’s cloud-based solutions. The incumbent is responsible for helping the customer accept the solution with ease, optimizing their product experience, and guiding them to internal support teams if need be. CSM is encouraged to identify & close any upsell opportunities within an account throughout the year.

What You’ll Do

Develop an understanding of Adobe Creative Cloud for Teams, Adobe Sign, Enterprise Programs, Conditions of Service, Commercial Terms, and Adobe's standards for pricing.

Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn to identify expansion opportunities in an account.

Proactively maintain the highest level of technical expertise by knowing the latest Adobe Studio, Acrobat, Sign & creative technologies/solutions through available learni...