Responsibilities

• Answer inbound calls & emails from customers
• Answer call-back requests from customers
• Provide software support by troubleshooting technical issues or general account queries
• Investigate the root cause of issues using system knowledge
• Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
• Flag customers who demonstrate problematic or negative behavior appropriately
• Promote and maintain a high quality, professional, service-oriented company image among our customer bases
• Assist Customer Success Trainees as a training buddy to monitor their...