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GENERAL FUNCTION: Under moderate supervision in a fast-paced call center environment, proposes solutions and documents accounts in accordance with departmental, regulatory, and legal guidelines, ensuring attainment of company commitments. Works to resolve delinquency with consumers and internal business partners on charged-off, repossessed, and bankrupt consumer accounts including auto, credit card, equity, installment loans, etc. Position has direct impact to prevent bank losses while providing an exceptional customer experience. Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined by Consumer Solutions leadership.


Responsible for always doing the right thing for customers and colleagues an...