Customer Solutions Project Manager

As our Customer Solutions Project Manager, you will be responsible for leading the delivery of customer implementations from start to finish. Working with both new and existing strategic clients, you will ensure projects are delivered on time, within scope, and to an exceptional standard.

A critical part of this role is to build a more structured and consistent approach to our implementations. You will directly shape how we scale by creating the clear processes, tools, templates, and ways of working that the wider business will follow.

Responsibilities

• Lead end‑to‑end implementation projects from kick‑off through to post‑go‑live “hyper‑care” support.
• Develop detailed project plans, manage budgets, track risks, and provide regular updates to stakeholders.
• Act as the primary point of contact for clients during implementation, building strong relationships and managing expectations.