Serve as the entry point for customer engagement, partnering with Sales during pre‑sales to shape deal strategy, qualify solutions, and define success criteria.
Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes.
Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution.
Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use‑case walkthroughs that support deal qualification, adoption, and expansion.
Translate technical demos and analytics outputs into business‑relevant value stories aligned to customer priorities and success criteria.
Act as a trusted point of coordination for customer needs, questions, and escalations acr...