Working 1 in 4 weekends with bank holiday working shared across the team (Average 2 per annum)

Do you thrive on solving complex customer challenges and collaborating across logistics, sales and production to deliver exceptional service?

In this role, you’ll be the trusted point of contact for our customers and internal teams by resolving escalations, improving processes and keeping orders flowing smoothly

How You Will Make an Impact

Based at our Leeds Head Office, you’ll join a multifunctional team working closely with Logistics, Sales, Production and Customers. You’ll own escalated queries, coordinate incident handling, act as a system superuser, and drive continuous improvement through KPI insights. This is a full-time, 40-hour role covering a 7-day pattern, with 1 in 4 weekends and shared bank holiday cover.