Customer Service Representative



Location: Cebu City

Experience Required: No experience

Employment Type: Full-Time



Job Summary



We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Cebu.



Key Responsibilities

Handle customer inquiries via phone, email, or chat in a professional manner

Resolve customer complaints and provide appropriate solutions

Maintain accurate records of customer interactions and transactions

Provide product and service information to customers

Escalate complex issues to the appropriate department when necessary

Meet performance metrics and customer satisfaction targets



Qualifications

Minimum of 1 year experience in customer service, call center, or related field

Excellent verbal and written communication skills

Strong problem-solving and multitasking abilities