Position Title
Customer Services Officer (Domestic Station)
Reporting To
Station Head MAG SBW
Position Summary
To perform/deliver a quality services to customer airlines& passengers in respect to check-in, boarding, special and baggage services as per carrier and company& standards and procedures.
Key Accountabilities provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures. To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.
Punctual and ensure that the counter / gate lounge is opened and manned according to standard procedures. To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed to check-in counter, document violation, on time performance and single cabin baggage policy. To maintain and safeguard the confidentiality of all ...