Position Title

Customer Services Officer (Domestic Station)

Reporting To

Station Head MAG SBW

Position Summary

To perform/deliver a quality services to customer airlines& passengers in respect to check-in, boarding, special and baggage services as per carrier and company& standards and procedures.

Key Accountabilities

• provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures.
• To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.
• Punctual and ensure that the counter / gate lounge is opened and manned according to standard procedures.
• To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed to check-in counter, document violation, on time performance and sing...