Position Overview
- Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
- Provide Total Service to our value customers.
- Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.
- Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.
- Responsible for updating respective clients on each progress.
- Advising customers on shipment a...
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