Your newpany

We are working with a reputable organisation seeking to appoint a Customer Experience – Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery.

Your new role

As a Customer Services Cooridnator your role will involve

Customer Engagement & Case Management.

Act as the primary point of contact for customers across all stages of the service lifecycle.

Understand customer needs and manage requirements throughout each stage.

Take ownership of case management, ensuring queries are resolved efficiently.

Build and maintain strong, long-term customer relationships.

Coordinate service visits, i...