**Additional Information**
**Job Number** 26065744
**Job Category** Reservations
**Location** Arthur's Road, Western Cape, South Africa, South Africa, 8005
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

As a Customer Service & Call Center Agent, you will play a vital role in ensuring our guests’ travel experiences start on the right note. You will handle reservation requests, changes, and cancellations efficiently while delivering exceptional customer service. Your ability to understand guest needs, provide accurate information, and use sales techniques will directly contribute to maximizing revenue and guest satisfaction.

**Key Responsibilities:**

+ Process all reservation requests, changes, and cancellations received via phone, fax, or email.