Customer Service Administrator

Daventry (car driver essential)

£25,000 – £27,000 - Plus Annual Bonus – Potential OTE £30,000

Purpose of Role:

To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion

Duties:

· Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.

· Managing customers’ expectations during the process and project closure phase.

· To resolve challenges for customers when orders cannot be fulfilled.

· Finalisation of projects under the guidance of Sales Team.

· Adhering to company processes and procedures.

· Develop good working relationships with Sales, Logistics and Accounts Departments

· Build excellent relationships with customers.

Experience

* Experience in customer services

* Knowledge of data based systems

* Good knowledge of MS office (essential...