The Customer Service Assistant supports passengers at check-in and boarding areas, verifies travel documents, and handles inquiries related to flights and systems while ensuring compliance with safety and security standards.
Key Responsibilities: Provide excellent customer service at check-in counters and boarding gates Verify passenger identity and travel documents (passports, visas, tickets) Support passengers with special needs and handle customer inquiries and disruptions Assist with automated check-in systems and process travel documentation Ensure compliance with all safety and security procedures, reporting any incidents
Operations: Manage boarding gates to ensure safe and timely flight departures Coordinate with airline and ground teams to support smooth turnaround operations Monitor boarding processes, passenger reconciliation, and flight updates Communicate effectively with crew, stakeholders, and passengers
Additional: Perform any other duties as assigned by the rep...