Job Summary

The Customer Service, Warehouse & Logistics Manager is responsible for overseeing end-to-end order fulfillment operations, including customer service, warehouse management, and logistics coordination. This role ensures efficient inventory management, timely deliveries, high customer satisfaction, and smooth cross-functional operations.



Key Responsibilities

1. Customer Service Management

• Lead and supervise the customer service team to ensure high service standards

• Oversee order processing, returns, complaints, and after-sales support

• Develop and implement customer service policies and procedures

• Monitor service performance metrics (response time, resolution time, customer satisfaction)

• Resolve escalated customer issues promptly and professionally

• Coordinate with sales and operations teams to ensure seamless order fulfillment

2. Warehouse Management

• Oversee receiving, storage, p...