Customer Service Team Manager | Wigan | Permanent | Up to £55,000 DOE

Hours: Monday to Friday, 8.00am–5.00pm

KPI Recruiting are proud to be working with our long-standing client, who are currently looking to recruit a Customer Service Team Manager to join their team on a permanent basis.

You will be responsible for:
• Ensure compliance with company policies, Quality, Health & Safety, and Food Safety standards.
• Manage customer orders from intake to delivery, ensuring accuracy, pricing, and OTIF performance.
• Coordinate with production, logistics, and planning teams to meet customer requirements.
• Manage key accounts to maximise sales, margin, and service levels.
• Handle customer queries including pricing, samples, specifications, and complaints.
• Maintain accurate customer and order data in SAP/ERP systems.
• Support customer account plans and commercial reporting.
• Attend customer reviews and internal commercial meetings (...