Overview

Reference
0000046200 Salary
£32,000 - £35,000/annum Job Location
- United Kingdom -- England -- East of England -- Cambridgeshire -- St Ives Job Type
Permanent Posted
Monday, June 1, 2026

Service Delivery Team Leader

St Ives, Cambridgeshire (office-based, 5 days a week)

Full-time (Mon–Fri, 37.5 hrs)

Salary £35,000

Join our fast-paced Contact Centre as a hands-on Team Leader. You’ll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high-performing culture.

What you’ll do:

Lead, coach and develop a high-performing team

Deliver KPIs across service, quality, sales and productivity

Use data and insight to improve performance and customer outcomes

Champion quality and continuous improvement

Own training and development to build team ...