Your new company
An award-winning Financial Services company based in the Nantgarw area.
Your new role
Working as a Team Leader in the Customer Services team, you will lead a team of 10 agents.
Role overview
The Customer Services Team Leader will monitor and supervise the work of a customer services team, to meet and maintain department performance and quality standards. To analyse monthly performance reports against agreed metrics, monitor performance and quality in line with departmental objectives and identify and implement training needs of team members. To deputise for the Contact Centre Manager in their absence.

Role deliverables* Manage and motivate team members in order to maintain and improve service and standards, and to work effectively to achieve team and organisational goals
* Monitor staff performance; carry out monthly appraisals and be responsible for supporting the personal development of employees within the team by identifying and implem...