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Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Decathlon
Location 📍 köniz, Switzerland
Posted 📅 June 16, 2026
Work Type ⏰ Full-time

Position Overview

Mission

Are you looking for a role where you manage people ? Do you want to lead a team through a major organizational transformation ?  Then the position of CRC Team Leader is made for you.

Your future team context

You will be joining a highly engaged CRC team composed of 13 Customer Advisors. To support our strategic transformation and growth, we are expanding our leadership. You will work hand-in-hand with Stéphane (CRC Manager) and Chloé (our current Team Leader), stepping in as the second Team Leader to ensure managerial continuity, proximity, and operational excellence.


Why this role?

1. You are leading a major transformation The Decathlon Switzerland CRC is evolving. We are moving from geographic management to an expertise-based One TEAM vision. Because we have outsourced our Level 1 support to external partners, your internal team of 13 advisors acts as a true Center of ...

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Job Details

Employment Type
Full-time
📊
Category
CAR
🏠
Work Arrangement
On-site
📍
Location
köniz, Switzerland