Req. Number
SWI-7677

Job Description

SCOPE OF THE JOB:

Lead a team of assigned employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting manager with development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.



Schedule & Salary: Monday-Friday, 8:00-5:00pm. Onsite/non-remote



ESSENTIAL DUTIES AND RESPONSIBILITIES:



Essential duties include the following - other duties may be assigned:


+ Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.

+ Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
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