Our client has an opportunity available for a Customer Service Team Leader.

Requirements:

• Degree in Consumer behaviour, Communications, Business or equivalent – beneficial.


• 2+ years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - essential.


• Experience within the FMCG, retail sector or similar - preferred.


• Demonstrate a passion for people.


• Knowledge of Customer Contact or Call Centre practices within the FMCG, retail sector, understanding of the practicalities and challenges of a customer services environment in this context- essential.


• An extensive and proven track record in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre function- demonstrating knowledge of trending practices in this context - essential.