The Customer Service Lead oversees the daily operations of the customer support function, ensuring timely, accurate, and high-quality assistance across all communication channels. The role is responsible for leading and developing a team of customer service representatives, managing escalated concerns, optimizing support processes, and driving customer experience improvements through data-driven insights and cross-functional collaboration. This role is key to keeping customers satisfied, strengthening service standards, and supporting continuous operational excellence across the organization.

Team Leadership and Management:

• Lead, manage, and motivate a team of customer service representatives to achieve service excellence and maintain a high level of customer satisfaction.
• Conduct regular team meetings, performance reviews, and one-on-one sessions to provide feedback, coaching, and professional development.
• Develo...