Responsibilities: Provide frontline customer service support to couples and visitors at the Registries of Civil and Muslim Marriages (ROM/M) Assist with registration and reception duties for solemnisation appointments Support queue management and ensure the smooth flow of customer appointments and ceremonies Handle general customer enquiries and provide accurate information on registration procedures and requirements Assist customers with the use of self-service kiosks and provide basic troubleshooting support Support document verification processes and administrative activities in accordance with established guidelines Coordinate with internal teams to ensure a positive customer experience throughout the customer journey Assist with the setup and closing of customer service areas, solemnisation rooms andself-service kiosks Maintain accurate records and prepare simple reports when required Perform other administrative and operational duties assigned by the management Requirements: Mini...