Post Title: Customer Service Support Agent

Salary: £29,532 - £31,412 per year

Hours: 36 hours per week

Location: Hybrid/Livingston

Duration of contract: One year fixed term

The Improvement Service’s Digital Public Services (DPS) Team develops and delivers a portfolio of digital products and services for many Scottish public sector organisations. These services support partners in delivering innovative, high-quality, secure digital public services – achieving efficiency savings, supporting sustainable frontline services, and improving customer experience.

Qualifications

• Confident, articulate individual with strong communication and organisational skills, able to engage at all levels and manage competing priorities in a fast‑paced, customer‑focused environment.
• Knowledge of financial reconciliation would be beneficial.
• Experience providing administrative suppo...