On-site - Taguig 3-5 Yrs Exp High/Senior High School Full-time

Job Description

WORK SETUP:

Full Onsite (BGC Taguig)

Day Shift Schedule

QUALIFICATIONS:

• Proven experience in customer or technical support roles, supporting retail and end‑consumer customers via ticketing systems, phone, and email
• Experience managing retail accounts , ensuring service excellence, issue resolution, and SLA compliance
• Leadership experience supporting and managing 5–10 onshore and offshore team members, with accountability for KPIs and SLAs
• Proven ability to proactively manage, coach, and improve team performance
• Experience supporting Australian‑based accounts and customers
• Strong background in analysing performance data and delivering insights to improve customer experience and team outcomes
• Skilled in reviewing prioritising, and allocating support workloads