Customer Service Supervisor - Southampton - £31,000 + Bonus

Working Pattern: Hybrid (once fully trained) Hours: Monday to Saturday (5 days per week) 8:00am-5:30pm or 9:00am-5:30pm - Saturdays: 8:00am-4:00pm (home-based once trained) 1 in 3 Saturdays with a day off in lieu

About the Company

Our client is a well-respected, customer-focused organisation with a strong reputation for quality and service. They are known for investing in their people, offering a supportive environment and clear opportunities for development and progression. Due to continued growth, they are now looking for a Customer Service Supervisor to join their team.

This is a varied role combining hands-on customer service with team support and coaching responsibilities. You'll be instrumental in ensuring a consistently high standard of service while helping to develop and guide colleagues.

Key responsibilities include:

Managing customer enquiries via phone and webchat with prof...