Our client is a market‑leading Regional Educational & Lifestyle Retailer located in North East Singapore.

We are seeking a Supervisor – Customer Service to lead and oversee daily customer service operations while ensuring high service standards and customer satisfaction across multiple communication channels.

Salary: $2800-$3,300 + PB + Transport Coverage. Working hours: Monday – Friday, office hours.

• Lead, supervise, and coach Customer Service Officers to ensure high service standards
• Monitor team KPIs, operational performance, and workload distribution
• Handle escalated and complex customer inquiries across phone, email, chat, and portal channels
• Oversee accurate order processing, amendments, and cancellations
• Resolve customer complaints and support issue escalation management
• Maintain strong customer relationships while supporting sales initiatives