We are looking for a highly motivated and experienced Customer Service Supervisor to lead our dynamic customer service team. This role involves a balance of direct customer interaction, team leadership, and strategic planning to ensure that the customer service department meets its goals for customer satisfaction and contributes to the overall success of the company.

• Delegating Tasks : Efficiently allocate tasks among team members based on expertise and workload.
• Monitoring Performance : Continuously assess the team’s performance and provide timely feedback.
• On-the-Floor Support : Assist the team by participating in customer service tasks to ensure high-quality service.
• Training and Development : Develop and implement training programs for new hires and ongoing staff development.
• Paperwork and Administration : Responsible for completing necessary paperwork and maintaining records.
• Handl...