**About the Role**

Supervises the daily work effort of a group of employees within a specific Business Operations Function or Department. Responsible for the day to day operations, with focus on short term operational targets. Exercises judgment within existing policies and procedures and recommends tactics for meeting work plans. Selects, develops, and evaluates subordinate employees. Works on issues related to the work group. Requires full knowledge of own area of functional responsibility.

**Your Impact**

- Organizes and manages the daily activities of the teams to ensure optimum productivity and customer satisfaction.
- Monitors and measures team member performance to ensure adherence of established standards.
- Interacts with customers when escalation is required. Works with interdepartmental staff to resolve any discrepancies and issues that may arise.
- Works effectively with other department supervisors to resolve customer issues in a profess...