Elevate pet parent experiences as a Customer Service Supervisor at PetSmart. Lead team efforts to deliver exceptional service while fostering a positive store environment and promoting engagement.
PetSmart is seeking a Retail Customer Service Supervisor to oversee associate development and enhance pet parent interactions. This role blends leadership, customer focus, and operational excellence. Key responsibilities include driving store promotions, maintaining safety standards, and mentoring team members toward success.
Key Responsibilities:
• Facilitate associate training and onboarding processes
• Drive pet parent experience through promotions and events
• Ensure store cleanliness and compliance with safety protocols
• Support daily tasks and lead during manager absences
• Provide feedback on associate performances and engagement
Requirements:
• 2+ years in retail customer service roles
• Leadership experience is a plus
• Availability for evenings and ...