Position Overview
Location -Algiers , , Algeria (DZ)
Job ID -6450
Location: OUED SMAR - ALGIERS
Job Responsibilities:
Ensure high customer satisfaction level to retain customers, Manage daily complaints and ensure timely resolution, Ensure responding to customer inquiries on time, Manage Station IRT (immediate response team) and achieve service level, Handle and assist escalated cases until customer is satisfied, Reporting any information that might impact company image and brand, Monitor and enhance the overall CS team members’ performance, Assist teams to handle complex cases. (Lost, delayed, etc.), Facilitate the flow of information horizontally and vertically, Ensure proper implementation of Aramex procedures and policies, new services, products, and systems, Work with ops to ensure smooth flow of deliver...