Support the sales process by providing timely, error-free quotes that contribute to revenue generation.
Ensure and enable the customer service team responds to customer inquiries and complaints accurately and within agreed timeframes, maintaining a customer-focused approach.
Maintain and develop strong working relationships with global agents, across all regions, to support collaboration and business growth.
Lead and guide customer service team members to ensure efficient quotation preparation, accurate cost analysis, and consistent service standards.
Oversee RFQs and tender submissions to ensure accurate pricing, complete documentation, and timely submission in line with requirements.
Build and strengthen relationships with service providers while identifying improved agents and suppliers to ensure high service quality and competitive offerings.