• Serve as the primary (multichannel) point of contact for German-speaking clients, addressing their inquiries and concerns in a timely manner.


• Processing and managing customer orders in line with the company's procedures


• Entering and maintaining order data in ERP/CRM systems (Excel, MS Dynamics)


• Coordinating order fulfilment with internal teams (Production, Logistics, Planning, Customer Service)


• Tracking order status and monitoring delivery timelines


• Preparing order‑related documentation, reports, and summaries


• Supporting internal and external stakeholders with relevant information


• Identifying and resolving delivery or order‑related issues

A successful Customer Service Specialist within an Order Management team should have:

• Fluent German...